Privacy policy

Last updated: October 2026

East and West Trading Co (ho yum tea Hong Kong), a Hong Kong company, runs hyt.hk. We follow the Personal Data (Privacy) Ordinance of Hong Kong.

what we collect

Name, shipping and billing address, email address and phone number when you order or contact us
Order details
Website analytics, such as pages viewed and device type, collected with cookies

We do not store your card number. Payments are handled by our payment providers.

why we use it

To process and deliver orders, answer your questions, handle refunds, meet legal duties such as accounting, and improve the website.

When you check out, a box to receive our newsletter is already ticked. You can untick it. You can unsubscribe at any time with the link in every email.

cookies

Necessary cookies are always used, so the shop works. In countries where the law requires it, we ask for your consent before using other cookies. You can also block or delete cookies in your browser settings, but parts of the shop may not work.

who we share it with

Only Shopify, our payment providers and shipping carriers, and only what they need to do their job. We do not sell your data.

your rights

You can ask to see, correct or delete the data we hold about you. Write to support@hoyumtea.com or use the contact form on our contact page. We reply within 30 days. Deleted data that the law requires us to keep, such as accounting records, stays until the legal period ends.

children

Our shop is for adults. If you are under 16, please ask a parent or guardian before giving us any personal data.

security

We take reasonable steps to protect your data. No system is completely secure.

changes

We may update this policy. The date at the top shows the latest version.

contact

support@hoyumtea.com