Shipping policy

Last updated: October 2026

who ships your order

Your order is sold by East and West Trading Co (ho yum tea Hong Kong), a Hong Kong company. Orders are packed and sent from our warehouse and tea spaces in Xiamen, Fujian, China.

where we ship

We ship worldwide. If we cannot ship to your country, the parcel needs special documents, or the real shipping cost is much higher than the cost shown at checkout, we may contact you to agree a solution. If we cannot agree, we cancel the order and refund you in full. If you think your destination may be difficult, please write to support@hoyumtea.com before you order.

how we ship

We use international carriers. We work with several channels from Hong Kong, Taiwan and China and choose the best service for your destination. For Israel we offer FedEx Economy at a discounted price, which we recommend because of the poor postal service there. We are working to offer it in more countries.

processing time

We pack and send your order within 5 to 7 days. Some teas may need a little longer, and we will write to you if so.

delivery time

After dispatch, delivery time depends on the carrier and your destination. We always choose the fastest service available, but we cannot guarantee delivery dates or pay compensation for delays. Delays at customs, strikes, weather and political or economic events are outside our control.

Estimates after dispatch (working days, approximate):

  • Hong Kong, Macau, mainland China, Taiwan: 3 to 7
  • Rest of Asia, Israel: 5 to 14
  • Europe, UK: 7 to 15
  • North America, Australia, New Zealand: 7 to 15
  • Rest of the world: 10 to 25

These are estimates, not promises.

tracking

We always send the tracking number by email.

import duties and taxes

Your parcel may be charged import duty, VAT or other taxes when it arrives. The customer pays them. Please check what applies in your country before you order.

damaged parcel

If your parcel arrives damaged, send us a photo within 7 days of delivery to support@hoyumtea.com. We then agree together the best solution, such as a replacement, a partial refund or a full refund, case by case.

lost parcel or customs delay

If a parcel is lost or held in customs, write to us. We decide how to help case by case.

wrong address

Please check your address before you pay. If it is wrong, we help redirect the parcel when possible. If the parcel returns to us, the customer is responsible and we may charge shipping again.

contact

support@hoyumtea.com. We reply within 3 business days.